1. Notice of sale from Graham Farrow
2. Welcome letter from Hotkey
3. To Dial up Customers - Change of dial in Number to be completed by 30th September
4. Web Hosting Clients
5. ADSL customers

1. Notice of sale from Graham Farrow

Dear customer,

After many years in the IT/ISP industry, I have decided to change business direction and have sold PCT mail. I am pleased to introduce you to Hotkey Internet, a large national ISP with great support staff! So, starting today, your Internet service is now being provided by Hotkey Internet:
Phone: 1300 134 336
E-mail: help@hotkey.net.au
Support hours: 8am - 9pm EDT Monday to Friday, and 10am - 6 pm weekends and public holidays.

Your e-mail address will stay the same and you will remain on your current Internet plan. Hotkey Internet is a top 10 Australian Internet Service Provider that specialises in delivering quality local Internet services throughout Australia. As a Hotkey Internet customer, you will have access to a new anti-virus product, very competitive ADSL services and global roaming to access the Internet from most places in the world. Hotkey also has a faster dial-up product that can speed up your existing connection.

Please note, I have delayed the September bill (which would normally be invoiced two weeks in advance) for monthly accounts. Starting from September, Hotkey will send all monthly invoices in the first week of each month. Hotkey Internet will shortly e-mail you with more information. If you need to contact them, please call their friendly staff on 1300 134 336. I am confident you will be happy with Hotkey's dedication to providing excellent customer service. Finally, thank you for your continuing support of PCTmail.

Regards,

Graham Farrow
Manager
PCTmail

2. Welcome letter from Hotkey

Dear customer,

Welcome to Hotkey Internet Services, your new Internet Service Provider. From today onwards, Hotkey will be providing you with Internet access, Internet sales, accounts and technical support:

Phone: 1300 134 336
E-mail: help@hotkey.net.au
Support hours: 8am – 9pm Monday to Friday, and 10am – 6 pm weekends and public holidays.

What do you need to do?
Nothing at this stage. Your PCTmail e-mail address will remain the same and you will stay on your existing plan. However, you will shortly need to change over to Hotkey’s premier network and we will advise you when you need to do this.

We expect to have your account details transferred to our system by the 7th September 2005 and we will advise you when this has been completed. You will receive another e-mail from us in the next few days.

How we will invoice you
We will continue to e-mail invoices. If you pay by cheque or money order, then please write your username and/or account number very clearly on the back of them and post your payment to:

Hotkey Internet Services
420 High Street
Kew VIC 3101

You can also pay using Bpay. Please remember, it takes up to two working days to process a Bpayment (for reasons known only to banks!) so don’t wait until the last minute to pay your account.

Our website: www.hotkey.net.au
Please visit our website and read Hotkey’s Terms and Conditions, which are on the bottom of the home page at www.hotkey.net.au

A key benefit of being a Hotkey customer
As a Hotkey customer, you now have access to ADSL/Broadband services – that is, FAST Internet. Hotkey is pleased to announce it has some new ‘No more to pay’ plans and products. Just e-mail or call us if you are interested in speeding up your surfing.

About Hotkey
As one of the top 10 internet service providers in Australia, Hotkey provides national coverage through its large national dial-in network, uses the latest technology, and provides up-to-date technical support.

We are confident that you will be satisfied with our Internet services and our friendly customer service.

Kind regards

Tamara Habres
Customer Services Manager

3. To Dial up Customers - Change of dial in Number to be completed by 30th September
IMPORTANT: You need to change your Internet dial-up number by 30 September 2005

Dear customer,

As part of the transfer of your account to Hotkey’s network, you will need to change your dial-up number and your out-going mail server details by 30th September. This will enable you to keep your existing email address.

The PCTMail dial-up number and the out-going mail server will be shut down by the end of this month (September), so it is important that you change over before then.
1. How to change your dial-up number
If you have Windows 9X/Me/2000:
1. Double click the ‘My Computer’ icon on your desktop
2. Double click the ‘Dial-Up Networking’ icon
3. Use the right mouse button and click once on your Internet connection (e.g. PCTMail)
4. Select ‘Properties’ from the drop-down list
5. Change the telephone number (except for Optus phone numbers*) to 0198380000
6. Click once on the ‘OK’ button to save and close this change
7. Open your Internet connection window
8. Add ‘@pctmail.net’ to your user name, e.g. change ‘username’ to ‘username@pctmail.net’
9. Click on the ‘OK’ button to connect to the Internet.
If you have Windows XP:
1. Click on ‘Start’
2. Select ‘My Computer’
3. Select ‘Network Places’
4. Select ‘View Network Connections’
5. Double click on the connection icon, (this may be called PCTMail or My Connection), then click on the ‘Properties’ option or right mouse click on the connection icon and select Properties’
6. Change the telephone number (except for Optus phone numbers*) to 0198380000
7. Click once on the ‘OK’ button to save and close this change.
8. Open your Internet connection window
9. Add ‘@pctmail.net’ to your user name, e.g. change ‘username to ‘username@pctmail.net’
10. Click on the ‘OK’ button to connect to the Internet.

*If you have an Optus phone line, then please ring us on 1300 134 336 for the local dial-up phone number in your area.

If you have followed the above steps, then you should now be able to access the Internet using Hotkey’s network.
As a Hotkey customer, you now have access to a large network and, in most cases, are able to access your Hotkey account from anywhere in Australia for the cost of a local phone call. Please confirm with your phone company that our dial-up number 019 838 0000 is a local call for you.
You can check your e-mail from http://webmail.hotkey.net.au when you are away from your own machine (e.g. overseas or interstate), but we do recommend you download your mail to a specific e-mail package (e.g. Outlook Express or Eudora) to ensure you do not lose any e-mail in the unlikely event of a server crash.
2. How to change the out-going mail server
If you would like to continue using your existing pctmail.net e-mail address on the Hotkey network, then you will need to change the name of the out-going mail server to mail.hotkey.net.au so that you can still send mail from your pctmail.net address.

If you are using Microsoft Outlook or Outlook express:

1. Open Outlook or Outlook express (cancel the connection window if it pops up)
2. Click on ‘Tools’ in the menu bar at the top of the window
3. Depending on the version of your program, click ‘Accounts’ or ‘Services’ from the drop down list
4. Double click your pctmail.net mail account
5. Click the ‘Servers’ tab
6. Change the out-going mail server name to mail.hotkey.net.au
7. Click the ‘Apply’ button at the bottom of the screen to save your change.

Note, you do not need to be connected to the Internet to make these changes.

If you have any trouble with these changes, then please call us on 1300 134 336 and we’ll be happy to talk you through them.

Remember, it is important that you change your dial-up phone number by 30 September 2005. From this date, you won’t be able to connect to the Internet using your old dial-up phone number.

We apologise for any inconvenience these changes may cause you. However, we are confident that the Hotkey network will provide you with reliable and quality Internet access.

Regards,

Your Hotkey team
Support and accounts: 1300 134 336

‘Connect with us’

4. Web Hosting Clients
Email sent to PCTmail Web Hosting Clients

Dear Hosting Customer,

As part of the integration of PCTMail customers to Hotkey Redback, we need to transfer your domain from their current servers to our data centre in Melbourne. The new data centre provides better security and higher upstream bandwidth, resulting in faster web site service, and battery and diesel generator power backup.

The change will involve about a 12 hour down time while the physical transfer of the machines takes place, and the new DNS is established. This will take place before the end of September and we will endeavour to choose a time that minimises your inconvenience, very likely in the evening and at a weekend.

No email will be lost during this transfer but some delays in delivery to your addresses will be experienced. Email for some clients will not be able to be collected during this outage period.

In some cases we will need to contact you to get details of your domain registration and registry keys to affect this transfer. This information will help us achieve a smooth transition to Hotkey. If you have these available it would be a great advantage if you could contact us when you have a spare moment, rather than wait for us to call you. Please note the call rate to the helpdesk will be high during the initial changeover period. If you do happen to hit a busy time, please feel free to leave a message and we will ring you back as soon as we can.

If you have any concerns regarding this transfer, please call us on 1300 134 336 or email admin@rb.net.au. Our business hours are 8:00am to 9:00pm Monday to Friday, 10am – 6pm weekends and public holidays.

We look forward to doing business with you.

Tamara Habres
Customer Services Manager

Telephone: 1300 134 336
Email: admin@rb.net.au

5. ADSL customers